Frequently Asked Questions

Whether you’re curious about how our telemedicine program works, what to expect from your plan, or how to get started, you’ll find everything you need to know below:

General Questions

We offer two options:

1. Virtual appointments are available to anyone located in the state of Texas or Iowa. You can connect with our provider from the comfort of your home — no travel required!

2. In Person Visits:  Our Clinic is located in Cedar Park/Leander area at 921 W New Hope Drive Suite 703 Cedar Park, Texas 78613 Serving Cedar Park, Leander, Liberty Hill, and the broader Austin area

Yes, our in person clinic location is located in Cedar Park/Leander area. Our address is 921 W New Hope Dr, Ste 703
Cedar Park, TX 78613

Telemedicine allows healthcare providers to diagnose, treat, and monitor patients remotely using technology like video calls, phone calls, or messaging. It enables convenient healthcare access from home or anywhere

No, you don’t. New Life Heal offers both virtual and in-person visits to make your care as convenient as possible.

We serve patients across Cedar Park, Leander, Liberty Hill, and the Austin area, with our practice being located at 921 W New Hope Dr. Suite 703 Cedar Park, Texas 78613. Not local? We offer virtual visits and programs from the comfort of your home, serving the state of Iowa and Texas.

For a telemedicine visit, you’ll need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. You may also need an app or link provided by the practice to join the session.

Absolutely! Since we offer telemedicine consultations, our services are available to anyone in the state of Texas & Iowa, where we are licensed, to provide care. You can access our services from the comfort of your own home, no matter where you are located.

Whether you choose a virtual visit or come in person, getting started is easy!

  1. Book Your Appointment – Choose a convenient time for your virtual [book here  SCHEDULE HERE] or in-person consultation.

  2. Meet with Our Provider – We’ll review your health history, discuss your goals, and recommend the right treatment plan (including Semaglutide, Tirzepatide, or other options).

  3. Medication is Delivered – Once prescribed, your medication is drop-shipped directly to your home from a licensed compounding pharmacy.

  4. Ongoing Support – You’ll receive continued guidance and follow-up virtually or in person throughout your program.

Medical Weight Loss Program: Powerful GLP medications, such as Semaglutide or Tirzepatide, medical guidance, ongoing support follow-ups, meal plans, recipes, & educational guides

Injectable Vitamins: At-Home Lipo-B12, B12, Glutathione, or NAD injections

Prescription Skincare: Wrinkles & fine lines, Melasma, difficult skin spots, Stretch Marks
Mild acne or Moderate acne

Hormone Replacement Therapy: Bioidentical hormone treatment for low testosterone, hot flashes, menopause, and more

Prescription Hair Loss Treatment: Topical hair loss formulation with dual-action ingredients to boost hair regrowth & tackle hair loss

At-Home Lab Testing: Yearly labs, hormone labs, environmental and allergy labs

We have honed in on our expertise over the years and have helped countless patients transform their lives.

We provide after-work hours and weekend availability for your convenience. 

M-F: 6:00pm-9:00pm and Saturday/Sundays from 9am-1pm 

If you are purchasing a monthly membership or program, there is no additional charge for the video consultation (it is already included in your price). There is a $25 reservation fee to reserve your appointment which can be used towards the monthly fee or package fee. If you do not qualify, the $25 is fully refundable. The $25 is simply to reserve your appointment with our provider.

We operate as a cash-only practice and do not accept insurance. However, we can provide you with a detailed receipt that you can submit to your insurance company for potential reimbursement, depending on your policy

Payment & Orders

We strive to time your refills around 4-5 weeks so you’ll never have a lapse in treatment. If you find that you’re running low, you can always request a refill from kady@newlifeheal.com or text us @432-878-4660 within 5-7 business days of your next month

To check your shipping status and tracking information, simply message us @432-878-4660. We typically send you tracking information for all orders as it becomes available to us, so if you do not get a text, feel free to message us. It typically takes the pharmacy 4-6 business days to fill the prescription order.

At New Life, you are free to cancel or postpone at any time (and for any reason) prior to your next shipment. If at all possible, we kindly ask for a minimum of 48 hours notice before your next order is set to process.

New Life cannot guarantee refunds for any cancellation requests received after the pharmacy has processed your order. Furthermore, 
New Life does not accept returns nor can we offer any refunds for any prescription product once it has left our pharmacy partner.

View our entire Refund Policy HERE

Yes, shipping, taxes, and credit card fees are included on all the subscription products.

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Your medication usually ships within 5–7 business days and arrives overnight at your home.

The first step is to schedule a Consult with Our Provider. We will guide you every step of the way after that.

We accept payments through credit card, Apple Pay,Google Pay, and Cash App Pay or our monthly memberships. For our weight loss programs, we offer financing through Afterpay Clearpay & Klarna

  • In-House Financing: Split your total into manageable weekly or biweekly payments.

  • We also offer secure financing through: Afterpay, Klarna. or Affirm

  • Afterpay, Klarna, and Affirm

    • Afterpay: 3–48 months plans, APR ranges 0–30%

      How to use: Choose Klarna at checkout and follow the on-screen steps. 🔗 Learn more about Klarna

    • Klarna: 4-payments, interest-free or Monthly financing with variable APR (up to ~33.94%) How to use: Select Afterpay at checkout — instant approval with no impact on your credit score.

    • How to use: Choose Affirm at checkout. Get pre-qualified with a soft credit check.

      🔗 Learn more about Affirm

    • Affirm: 4 payments over 6 weeks, interest-free or Monthly installments (6–12mo) with interest (0–36%) 

      How to use: Select Afterpay at checkout — instant approval with no impact on your credit score.

      🔗 Learn more about Afterpay

Weight Loss Treatment

Semaglutide is a GLP-1 receptor agonist, and when administered as an injection, it helps regulate appetite and food intake. The medication is specifically designed to assist adults with obesity or those who are overweight in their weight management journey. 

Semaglutide Average Weight Loss: Clinical trials have shown that patients using semaglutide for weight management can lose approximately 15-20% of their body weight over 68 weeks when combined with lifestyle changes.

Tirzepatide Average Weight Loss: Studies have indicated that tirzepatide can result in up to 22.5% weight loss over 72 weeks at the highest dose (15 mg weekly), outperforming semaglutide in direct comparisons.

Tirzepatide is another GLP-1 RA, but it also has a dual action as it simultaneously acts on the glucose-dependent insulinotropic polypeptide (GIP) receptor. GIP is another hormone involved in regulating blood sugar levels after eating. By targeting both GLP-1 and GIP receptors, tirzepatide is designed to provide more potent blood sugar control.

These are given subcutaneously once a week

Common Side Effects

Nausea, Vomiting and Diarrhea, Indigestion and Stomach Pain, Headaches, Fatigue, or Low blood sugar. These medications are usually well tolerated.

Semaglutide only targets GLP-1 receptors, helping to control blood sugar and reduce appetite.

Tirzepatide targets both GLP-1 and GIP receptors, making it potentially more effective by using two pathways to improve blood sugar control and enhance weight loss.

Those with a history of Certain Cancers [Medullary Thyroid Carcinoma (MTC) & Endocrine Neoplasia syndrome type 2 (MEN 2)],  those with a history of pancreatitis, severe gastrointestinal conditions, such as gastroparesis, pregnant or breastfeeding women, anyone allergic to the medication, patients with severe kidney problems, and those who are taking other diabetic medications.

Hormone Therapy

Derived from plants, bioidentical hormones serve as precise replicas of the hormones naturally produced in the body, boasting identical chemical structures at their core.

Unlike synthetic hormones, which deviate from the body’s natural compositions, bioidentical hormones are sourced from nature and mirror the body’s hormonal blueprint. 

HRT helps women relieve menopausal hot flashes night sweats, vaginal dryness, and recurrent urinary tract infections. Clinically, hormone replacement therapy has also been shown to be highly effective in relieving insomnia, mood changes, and brain fog.

  Chemically identical to the hormones your body naturally produces; derived from plant sources like soy or yams; designed to match your body’s structure, which may improve compatibility and reduce side effects.

Customized doses for each individual patient

Synthetic Hormones: Structurally different from natural human hormone; May be associated with a higher risk of certain side effects

Standardized dosing that may not perfectly match your body’s needs

We use bioidentical estradiol pills and micronized progesterone pills. For testosterone, we offer injections in MCT oil. We have creams available as well and depending on previous medical history, our provider will recommend which one is right for you.

Unexplained weight gain or difficulty losing weight, persistent fatigue, mood swings, anxiety, depression, changes in libido, sleep disturbances, hot flashes, night sweats, 0r r difficulty concentrating

Individuals with a history of breast cancer, blood clots, stroke, untreated high blood pressure, or those who are pregnant or suspect pregnancy should not take HRT without consulting their doctor.

Nausea, Bloating or weight gain, Mood swings, Breakthrough bleeding. Breast tenderness. Cramps, or Headaches

Injectables 101

At-home vitamin injectables are prescribed vitamins or nutrient injections that are self-administered or administered by a trained individual at home. Common options include B12, MIC (lipotropic) injections, and other medically guided nutrient therapies designed to support energy, metabolism, and overall wellness.

Injections have better bioavailability than oral supplements as they bypass the digestive system completely, providing a direct supply of B12 into the bloodstream to fuel your body. Oral supplements might work for some, however, as we age, our ability to break down oral supplements often decreases.

Common injectable options include:

  • Vitamin B12 (energy support, red blood cell production)
  • B-Complex
  • MIC (Methionine, Inositol, Choline) lipotropic injections

Candidates may include individuals who:

  • Have low or suboptimal vitamin levels (e.g., B12 deficiency)
  • Experience fatigue or low energy
  • Have difficulty absorbing nutrients orally
  • Are pursuing metabolic or weight loss support
  • Want to optimize wellness under medical guidance

Frequency varies based on the protocol and individual needs. Some injections are:

  • Weekly
  • 1–3 times per week
  • Or on a customized schedule determined by your provider
  • Mild soreness, redness, or swelling at the injection site.
  • Rarely, temporary nausea or dizziness.
  • Allergic reactions are extremely rare.
  • B12: Many people feel more energy within hours or a day.
  •  
  • B Complex: Effects are more gradual, supporting energy, metabolism, and overall well-being over time.

Both are usually given intramuscularly (IM) in the upper arm, thigh, or buttock. Some clinics may combine injections with others like MIC for metabolic support.

B12/MIC provides the same great vitamin supplementation as B12 injections, but with a few added benefits. When combined with MIC, the metabolism-boosting principles of the injection are amplified, enhancing the body’s ability to break through weight loss stagnation.

A B12 injection delivers vitamin B12 directly into your muscle for fast absorption. It helps with energy, mood, nerve health, and red blood cell production.

A B Complex injection contains all the B vitamins (B1, B2, B3, B5, B6, B7, B9, and B12). It supports energy production, metabolism, brain and nervous system health, and healthy skin, hair, and nails.

Yes, but your provider may adjust doses based on your labs, energy levels, and health goals.

Peptide Therapy

Peptides are short chains of amino acids (the building blocks of protein) that act as signals in the body. They tell your body to repair, burn fat, build muscle, reduce inflammation, and optimize function.

Depending on the peptide, benefits may include:

  • Fat loss and metabolism support
  • Muscle growth and recovery
  • Anti-aging and skin health
  • Hormone optimization
  • Improved sleep and energy
  • Reduced inflammation and improved healing

Side effects are typically minimal but can include:

  • Mild injection site irritation
  • Temporary water retention
  • Headache or fatigue (early on)

Most peptides are given as:

  • Small subcutaneous injections (like insulin injections)

This depends on the goal and peptide used:

  • Fat loss: 2–6 weeks
  • Energy/sleep: within days to weeks
  • Muscle/recovery: 2–4 weeks
  • Skin/hair: 4–8+ weeks

This combination is used to:

  • Increase natural growth hormone
  • Improve sleep quality
  • Support fat loss
  • Preserve/build lean muscle

BPC-157 is used for:

  • Joint and tendon injuries
  • Muscle recovery
  • Gut healing (very important)
  • Inflammation reduction

👉 Think: repair + regeneration peptide

  • NAD stands for Nicotinamide Adenine Dinucleotide 
  • NAD+ levels decline with age as evidenced in scientific studies
  • Converts nutrients into energy and maintains healthy DNA

Maintaining healthy NAD+ levels slows down the aging process, May reduce your risk for chronic age-related disease, Boost healthy metabolism, gene expression & DNA repair, Enhances energy levels, mental clarity & mood by supporting DNA health, Promotes brain & immune cell functioning throughout the aging process

Glutathione is a powerful antioxidant that helps fight free radicals. It is the ultimate defense system that reduces cellular degeneration, lessens free radical damage, and reduces inflammation.

Injections helps to improve immune function, helps eliminate toxins, boost energy, & improve mental clarity.

They work differently:

  • BPC-157 → local healing (targeted areas)
  • TB-500 → systemic healing (whole body circulation)

These peptides aid in repairing damaged tendons, ligaments, and muscles. They promote blood vessel, muscle cell, and skin cell regeneration and migration. These additives contribute to the intricate process of nerve regeneration and nerve function restoration.

GHK-Cu is primarily used for:

  • Skin tightening and anti-aging
  • Collagen production
  • Hair growth
  • Reducing inflammation

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Still have questions? We’re happy to help